UNauthorized Debit orders

Unbelievable. It seems the people at On Air are totally ***********, they have no idea whatsoever how to handle a query. They make promises, but that is where it stays. Promises. They say every time 'urgent request to billing dept or whoever, even to management team, but it is three months now, nothing was done to the problem yet. They just don't know how to STOP a bank debit order and how to pay back the unauthorized deductions from my bank account. Seems people rather must STAY AWAY from them, because afterwards you just don't get them to do their jobs properly. It is because 'people work from home', they just DON'T WORK. They must go back to their office, maybe someone then can assist them and show them what is supposed to be done...They don't even bother to phone and apologize and explain. On Air must be avoided at all a cost.