Unauthorized debit order - refusing to refund.

I was contacted by OnAir to subscribe for a WiFi ****le that I can connect to my DSTV. The only amount that was ever discussed with me was R 29 per month. The agent continued talking about buying music and games or something, but as this was not something I thought I would ever do, I was not really interested in this part of the conversation. At no stage did she tell me there will be an extra charge, bringing the promised R 29 to R 139 per month!!!

The first time I called to complain, I was told the agent will call me back as his system needs to be rebooted. Guess what, he never did. Today I called and spoke to Michelle McKenzie Ref 268068 who said if I want the debit order refunded, I have to go to my bank and have it reversed. Who is going to pay for the reversal????? I demanded that they refund me the R 110, but she says they will not as they need to listen to the recording and verify what the agent told me.

I am baffled that my word is doubted firstly and secondly that they have the arrogance to take my money BEFORE I have even received the equipment. Today is 20 November and the order was confirmed on 17 October!!! Still no equipment..... Yet the second month's debit order is coming off soon.......

I have received some text messages with how to log in to various sites and when I tried I was not able to log in. I couldn't understand what this was about and thought it had something to do with music and magazines and as I was not interested to purchase music or magazines and as I was unable to log in, I just ignored it, thinking this is just another way for OnAir TV to make some extra money, unbeknownst to me that I was already paying for something I never wanted in the first place.

Please refund me R 110 immediately and stop taking R 139 from my account, only R 29 as I agreed on.