MP
Mmathapelo P
1 reviews | Active since Mar 2021
17 Mar 2023, 10:56
Unauthorized debit order on my account
Its been 4 months now onair tv debiting my account without my approval, when I called first time they said they cancelled the billing and will refund me even gave me the reference number, but they keep billing, I called them again today a customer care agent by the name of Jamie hung up on me, very rude I must say. I just want them to cancel this thing and refund me my money. My advice to everyone when they call you offering you things from onair do not even listen because once they get what they want you do not matter anymore to them.
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Replies (2)
OnAir TV's replyOfficial
17 Mar 2023, 12:05 Good Day Mmathapelo,
Thank you for reaching out to us, you may have been debited for Value Added Services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the Value Added Services, you will be refunded.
We will escalate to our Customer Care Team who will be in touch with you soon.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, you may have been debited for Value Added Services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the Value Added Services, you will be refunded.
We will escalate to our Customer Care Team who will be in touch with you soon.
Kind Regards,
OnAir TV Team
OnAir TV's reply17 Mar 2023, 12:05
Official
Good Day Mmathapelo,
Thank you for reaching out to us, you may have been debited for Value Added Services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the Value Added Services, you will be refunded.
We will escalate to our Customer Care Team who will be in touch with you soon.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, you may have been debited for Value Added Services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the Value Added Services, you will be refunded.
We will escalate to our Customer Care Team who will be in touch with you soon.
Kind Regards,
OnAir TV Team
MP
Mmathapelo P's updateReviewer Update
22 Mar 2023, 10:24Onair TV I never agreed to any value added service. when my contract ended with you in November 2022 I personally called to say since I have completed the 24 months contract please cancel the contract and stop the debits, they said to me it will be automatically cancelled as the contract period is finished. Why is it that at that time they did not say anything about the value added service. Please be truthful because you say you record our calls please listen to them since you have the recordings. My humble plea please stop debiting my account as I did not agree to anything. As for the call you said your team will call they did not call and I know they will not call. Just stop with the debits and I will sure never do business with you again or recommend it to anyone.
MP
Mmathapelo P's update22 Mar 2023, 10:24
Reviewer Update
Onair TV I never agreed to any value added service. when my contract ended with you in November 2022 I personally called to say since I have completed the 24 months contract please cancel the contract and stop the debits, they said to me it will be automatically cancelled as the contract period is finished. Why is it that at that time they did not say anything about the value added service. Please be truthful because you say you record our calls please listen to them since you have the recordings. My humble plea please stop debiting my account as I did not agree to anything. As for the call you said your team will call they did not call and I know they will not call. Just stop with the debits and I will sure never do business with you again or recommend it to anyone.