HC
Helda C
1 reviews | Active since Jun 2023
27 Jun 2023, 11:49
Unauthorized debit order on a settled account
22 June 2021 I paid the full settlement amount owed to Onair. I've proof to them via email. I requested PROOF of settlement, which I got only on 22 July 2021 after numerus emails. 28 May 2023 a Debit order of R79 went off on my bank account. 1 June 2023 I've send them an email to ask what is going on because I settled in 2021 already. Who gave them authority to steel money out of my bank account? To this day I've got NO response/feedback from them. I have ALL email send as evidence with the settlement letter. I need prove that they can not steel money out of my bank again.
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Replies (3)
OnAir TV's replyOfficial
27 Jun 2023, 12:13Good Day Helda,
Thank you for reaching out to us, we will escalate to our Customer Care Team to assist you.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team to assist you.
Kind Regards,
OnAir TV Team
OnAir TV's reply27 Jun 2023, 12:13
Official
Good Day Helda,
Thank you for reaching out to us, we will escalate to our Customer Care Team to assist you.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team to assist you.
Kind Regards,
OnAir TV Team
HC
Helda C's updateReviewer Update
27 Jun 2023, 12:32I do NOT understand this - Please explain: Very quick to reply here but NO feedback via emails ????????????? I have send numerus emails to *** & *** with NO FEEDBACK !!!!!!!!!! I have ALL email from start date 15 June 2021 till today 27 June 2023 - Ridiculous what I have to deal with OnAir for 2 years and the new issue to STEEL money out of my bank account and I settled 2 years ago with this *****ster compony ... I really do not see anything positive coming out of this because it is never ending !!!!
HC
Helda C's update27 Jun 2023, 12:32
Reviewer Update
I do NOT understand this - Please explain: Very quick to reply here but NO feedback via emails ????????????? I have send numerus emails to *** & *** with NO FEEDBACK !!!!!!!!!! I have ALL email from start date 15 June 2021 till today 27 June 2023 - Ridiculous what I have to deal with OnAir for 2 years and the new issue to STEEL money out of my bank account and I settled 2 years ago with this *****ster compony ... I really do not see anything positive coming out of this because it is never ending !!!!
OnAir TV's replyOfficial
27 Jun 2023, 12:56Hi Helda,
We sincerely apologise for the inconvenience caused to you, we have escalate to our Team who will be in touch to answer all your questions and assist you to a resolve.
Kind Regards,
OnAir TV Team
We sincerely apologise for the inconvenience caused to you, we have escalate to our Team who will be in touch to answer all your questions and assist you to a resolve.
Kind Regards,
OnAir TV Team
OnAir TV's reply27 Jun 2023, 12:56
Official
Hi Helda,
We sincerely apologise for the inconvenience caused to you, we have escalate to our Team who will be in touch to answer all your questions and assist you to a resolve.
Kind Regards,
OnAir TV Team
We sincerely apologise for the inconvenience caused to you, we have escalate to our Team who will be in touch to answer all your questions and assist you to a resolve.
Kind Regards,
OnAir TV Team