FN
Francine N
1 reviews | Active since Mar 2023
17 Mar 2023, 03:55
Unauthorized debit order
They have taken R199 from my account for the second time now and I haven't even signed up for their services. I don't even know this company nor do I watch tv, so I don't know who gave them the authorization to start debiting my account
Helpful (0)
Replies (4)0
Replies (4)
OnAir TV's replyOfficial
17 Mar 2023, 09:49 Hi Francine,
Thank you for reaching out to us, you may have been debited for Value Added Services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the Value Added Services, you will be refunded.
We will escalate to our Customer Care Team who will be in touch with you soon.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, you may have been debited for Value Added Services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the Value Added Services, you will be refunded.
We will escalate to our Customer Care Team who will be in touch with you soon.
Kind Regards,
OnAir TV Team
OnAir TV's reply17 Mar 2023, 09:49
Official
Hi Francine,
Thank you for reaching out to us, you may have been debited for Value Added Services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the Value Added Services, you will be refunded.
We will escalate to our Customer Care Team who will be in touch with you soon.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, you may have been debited for Value Added Services agreed to over the sales call. Our Customer Care Team will listen to the sales call and if you did not agree to the Value Added Services, you will be refunded.
We will escalate to our Customer Care Team who will be in touch with you soon.
Kind Regards,
OnAir TV Team
FN
Francine N's updateReviewer Update
17 Mar 2023, 10:59I did not speak to any of your agents or agree to anything.
Please refund my R398 speedily
Please refund my R398 speedily
FN
Francine N's update17 Mar 2023, 10:59
Reviewer Update
I did not speak to any of your agents or agree to anything.
Please refund my R398 speedily
Please refund my R398 speedily
OnAir TV's replyOfficial
20 Mar 2023, 08:04Hi Francine,
Kindly note that your query has been escalated to our Customer Care Team who will listen to the call recording as advised and they will be in touch with you to resolve and close your query effectively.
Kind Regards,
OnAir TV Team
Kindly note that your query has been escalated to our Customer Care Team who will listen to the call recording as advised and they will be in touch with you to resolve and close your query effectively.
Kind Regards,
OnAir TV Team
OnAir TV's reply20 Mar 2023, 08:04
Official
Hi Francine,
Kindly note that your query has been escalated to our Customer Care Team who will listen to the call recording as advised and they will be in touch with you to resolve and close your query effectively.
Kind Regards,
OnAir TV Team
Kindly note that your query has been escalated to our Customer Care Team who will listen to the call recording as advised and they will be in touch with you to resolve and close your query effectively.
Kind Regards,
OnAir TV Team
FN
Francine N's updateReviewer Update
27 Mar 2023, 09:56Good day
It's been a week since I was told the recording will be checked and a reply will be sent back to me.
Please let me know, how long will you take to refund me the R398 that you have *******ly taken out of my bank account?
I need my money back urgently.
I don't use your products or services and I have never subscribed for it. Urgently return my money!
It's been a week since I was told the recording will be checked and a reply will be sent back to me.
Please let me know, how long will you take to refund me the R398 that you have *******ly taken out of my bank account?
I need my money back urgently.
I don't use your products or services and I have never subscribed for it. Urgently return my money!
FN
Francine N's update27 Mar 2023, 09:56
Reviewer Update
Good day
It's been a week since I was told the recording will be checked and a reply will be sent back to me.
Please let me know, how long will you take to refund me the R398 that you have *******ly taken out of my bank account?
I need my money back urgently.
I don't use your products or services and I have never subscribed for it. Urgently return my money!
It's been a week since I was told the recording will be checked and a reply will be sent back to me.
Please let me know, how long will you take to refund me the R398 that you have *******ly taken out of my bank account?
I need my money back urgently.
I don't use your products or services and I have never subscribed for it. Urgently return my money!