1 reviews | Active since Mar 2017

21 Mar 2023, 05:09

Unauthorised debit order

I was contacted by this company On air tv that sold me idea of decoder and told me it would be R199 cheaper than what I have now only to realise that they would still need to sell other things like insurance that would bring me back to same amount or more than I would pay ...I did return the device to the company as it was collected by courier I even paid the cancellation fee of R350 with their reference on 9th of Feb 2023 they now forced a debicheck debit into my bank account of R199 which I didn't approve and can't seem to reverse this is a breach of agreement as I did my part to return product and paid why are they collecting from my account I want this stopped immediately

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Replies (1)
OnAir TV
OnAir TV's reply23 Mar 2023, 11:24
Official
Good Day Rhonwyn, 

Thank you for reaching out to us, we will escalate your query to our Customer Care Team who will investigate and contact you soonest to assist to a resolve. 

Kind Regards, 
OnAir TV Team