Unauthorised Debit Order

I would like to express my dissatisfaction with On Air TV/DSTV. I cannot believe that On Air/DSTV takes money from my account and the decoders are not activated. We cancelled with On Air as soon as we realised that we were ****med into buying into it. The consultant painted a pretty rosy picture that we would not be paying extra for 2 decoders and that our current DSTV would not be disconnected and we would now be paying a lower premium DSTV for 2 years what a load of ****.... I kept on asking her if she is sure that we will not be charged for the new decoders/subscription monthly her reply NO.

We contacted On Air and asked them to listen to the recordings and it was then agreed we were not given the correct information. Mogamat/Mohammed informed us in February that it is cancelled and we would no debit orders will be deducted from our banking account. On 15th feb low and behold a deduction goes off, we contact them and it is says its a system glitch how in heavens name do you get system glitches if the decoders are not connected....only to be told it will be reversed and corrected and the account will not be debited. Yesterday On Air goes a bit further and debit's my account 3 times, once again call On Air and we get the same story it is a system glitch, my goodness a system glitch now can debit people's account 3 times on its own.

So people please tell me how in heaven's name do i get my money back cause i am seriously not paying for something i don't have. We have been trying since this morning to contact them as soon as we speak about the debit order deduction they politely disconnect/drop the call. What a bunch of ******** work at On Air... Someone please assist as this is ridiculous now.