Unacceptable Service

Currently their landlines just ring and if you do get to speak to someone, they always need to transfer the call to someone else and so drop the call. I have also e mailed them, and the only response I get back is that my ticket have been resolved:

From: Customer Care <***> Sent: Tuesday, March 31, 2020 5:04 PM To: Cronje, Chris SO-NE-SA <***> Subject: Ticket Resolved - Please contact me

Dear Cronje, Chris,

Someshan Munsamy has indicated that your ticket *** has been Resolved.

If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket. If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.

Sincerely, On Air TV Support

I have asked them to contact me urgently and I am still waiting.