VS
Vanessa S

1 reviews | Active since Oct 2017

16 Jul 2023, 11:51

*****ulent deductions

On the 26.05.2023 I’ve send an email to *** to cancel this debit order of R79 that I didn’t consent to as I do not watch or subscribe to DSTV for over a year. Their agents called me numerous times and with all the calls I made it clear that I do not want their product. Since then they are still deducting from my account and never received any feedback from ONAIR regarding my email. I want them to pay all my deductions of R79 since April 2023 as this is *****. Here is a copy of the email I’ve send them: Good day, I’ve had an ON AIR account which by now must be paid up. I used to pay R179 and now I see there’s a R79 that was deducted from my accound ,after your agents called me with some kind of promotion and I’ve declined it. Can you please refund back the deductions you made on my account for April and May 2023.

Regards Vanessa van Staden On Air ***-230515

0
Replies (4)
OnAir TV
OnAir TV's reply17 Jul 2023, 08:52
Official
 Good Day Vanessa,


Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

Best regards,

VS
Vanessa S's update17 Aug 2023, 14:18
Reviewer Update
good day, and so thus happened again on the 15.08.2023!!!! AGAIN THERE WAS A DEDUCTION FROM YOUR COMPANY.... PLEASE STOP THIS NONSENSE AS I DID NOT AUTHORISE THESE DEDUCTIONS AND PAY BACK MY MONEY YOU HAVE BEEN DEDUCTING..... NEXT IM GOING TO THE OMBIDSMAN!!!!!
VS
Vanessa S's update17 Oct 2023, 22:13
Reviewer Update
When will these deductions ever stop!!!! Now it’s R89 I think hello Peter is not the platform to use for On Air. Now I’m going to the National Consumer Commission because clearly they don’t want to stop ********ly deduct money from my bank account
OnAir TV
OnAir TV's reply18 Oct 2023, 09:17
Official
Hi Vanessa

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.

We will be in touch soonest.

Kind Regards,
OnAir TV Team

Best regards,