TOTALLY BAFFLED

I called the customer care centre to follow up on my order placed around 2 weeks ago. <br> <br> I was advised that my details are no longer on the system and I must have called Multichoice. No I did not. I went through the entire order process and provided bank details and was following up due to lack of feedback. <br> <br> I asked if I can order now and I was categorically advised NO!!! So if my order is missing why can't I order again. And if I dial your number and place an order please advise if I have then called Multichoice.