total lack of service

I bought an exploration from them a month ago, besides being bombarded with sms's welcoming me etc etc, it took them two weeks after I asked them to organise an installer for them to SMS me telling they would organise one. Now my hard drive cannot be detected, on calling their call centre and selecting the option for their technical department the message told me to call during office hours even though my call was at 10:25 on Monday morning. Calling back and selecting a different option got me through to a call centre agent from which I was cut off 4times. When I finally managed to complete the conversation the agent (Lerato) said she would give the complaint to the technical department. When I asked how long it would take for them to contact she did not know but said probably before the end of the day but of course I have heard nothing.When I asked for a reference number she said to use her name??? Stay away from this company as this is not even half of the problems I have had with them, absolute nightmare