Title: Extremely Disappointed with On Air's Customer Service

Title: Extremely Disappointed with On Air's Customer Service

I am writing this review out of sheer frustration and disappointment with On Air. I attempted to exercise my cooling-off period, only to be informed that I had activated the Explora Ultra decoder. This is incredibly frustrating, as I already have one and did NOT activate any new device.

The lack of clarity and support from customer service is unacceptable. I feel misled and unheard, and this experience has left me questioning the integrity of On Air as a company. I expected better from a service provider, especially when dealing with such important processes.

I urge potential customers to think twice before engaging with this company. My experience has been nothing short of a nightmare.