THIS LINE IS NOT LONG ENOUGH.... its ENDLESS!

Last week Thursday (after I wrote to hello peter AGAIN because I didn't hear from them since the incorrect information that was given to the installer - the monday) Genie phoned me and promised that Shaun will phone on monday (13 July) to arrange for delivery and installation. I said to her it must be the week of the 13-17 because I will be back at work on Monday 20th and then they will only be able to deliver or do installations after 4 o'clock in the after noon. YES she said IT WILL BE DONE DURING THAT WEEK. AGAIN EMPTY promises. NOBODY PHONED me. I had to phone again on monday. I waited till 12 0 clock, then i phoned. Michelle told me when i wanted a reference number that I must use her name.. ??? I ask her MANAGMENT must phone me... nobody phoned.... Tuesday, I phoned again... THis time I was told that they have the machine but their system is off and it will be off for the whole week. But they will phone me on monday 20th of July to arrange for delivery and installation... do you think I can believe that!!!! What bussiness is down for 5 WORKING DAYS!! what makes me mad is that they think Im so stupid to believe it! *************, unreliable company. manager, where are you?