This company is taking my money for goods/services never used or delivered!!!!

In or around 17 July 2025, this company cold-called me (having obtained my number from God knows where) and sold me a package/subscription of a DSTV Explora and Onair Premium Lifestyle Subscription which I did not understand or need. Notably, there was a 5 day cooling off period which I was allowed to reconsider everything and let them know if I wanted to change/cancel anything.

Shortly after that call ON THAT SAME DAY, I did some further research and called them back twice. The first time to cancel the contract and services, cancel the delivery of the device and confirm that I would not be charged, which they agreed to and confirmed.

For some reason though, a few minutes later after cancelling, I received a text from them saying that the order for my device had been captured and would be shipped in 2 or so days.

Hence, I called them a second time, once again confirming that I am not proceeding with their contract for anything, do not want a device and confirming that I would not be charged. THEY AGREED MY CONTRACT & ORDER WAS CANCELLED AND THAT I WOULD NOT BE CHARGED.

Despite this, however, they have been debiting my account every single month since then including this past last month. Each time, I have had to go through my banking app to stop and cancel the debit order.

That was until this year, when I went through the process of stopping and cancelling the debit order, my bank informed me that this could not be done as OnAir has placed a hold on the debit order meaning they are keeping my money and I can't get it back. This is ******** and unacceptable!

I have written complaints to OnAir, used their whatsapp channels and called them. You get no response for days if not weeks. When you follow up for a response, you get a generic statement that they "understand your concern" and that an agent will get back to you, which they never do. When you follow up again, you get referred to a different help-desk and start the cycle again of non-responsiveness a generic platitudes. On the whatsapp platform they even confirmed that they do not have an open contract with me but when you press them for an explanation as to why I am still being charged, they don't give an answer and tell me that someone will get back to me. Which they never do.

To be clear, I have never used their service or received any goods from them at all since that fateful day in July last year. Why? Because I exercised my right to cancel on the very same day they cold-called me, well within the cooling off period and well within my rights as a consumer. They have never delivered anything to me and I have NEVER used or claimed their service(s).

And yet....

These people are taking my money. They are unjustly and ********ly enriching themselves with my money. Every single month. For absolutely no legal or valid reason. When I ask for help, they either completely ignore me or give me the run-around. This is not fair or legal business or consumer practice at all.