1 reviews | Active since Aug 2022
THEY ***** YOUR MONEY FROM YOUR BANK ACCOUNT
Do yourself a favour and do not have any dealings with this company. I made a payment last month via a link which they sent to me last month, which stated that the payment would reflect immediately. They then still go ahead and debit my account and have the nerve to set up the debit in such a way that I am not allowed to reverse the money back into my account!I emailed them for days and days on end and got no response. I called in and was told that the refund is going to take about 14 days and they will not be able to put it towards the following months payment. They then advised me that going forward the debit order will be stopped and I can pay via eft instead, which I did, paid the amount due on the 28th Feb and then they still go ahead and debit me again on the 6th March! Sent an email and as per usual no response for days on end! So now I must go through the whole damn process of requesting for a refund again which takes practically an entire month!DO NOT give this company your banking information, it will be the biggest mistake you ever make!Their customer service is ABSOLUTELY PATHETIC!!!
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
