ZI
Zipho I
1 reviews | Active since Mar 2023
19 Mar 2023, 09:35
They misinformed me about their product and due to that i had to cancel the contract
They misinformed me about their product and due to that i had to cancel the contract. Now im frustrated because they are debiting my account.
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Replies (1)
OnAir TV's replyOfficial
20 Mar 2023, 08:01Good Morning Zipho,
Thank you for reaching out to us, we will escalate to our Customer Care Team who will listen to the call recording between the sales agent and yourself, as you could have been debited for value added services which would have been discussed at point of sale, if you did not agree then you will be refunded.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team who will listen to the call recording between the sales agent and yourself, as you could have been debited for value added services which would have been discussed at point of sale, if you did not agree then you will be refunded.
Kind Regards,
OnAir TV Team
OnAir TV's reply20 Mar 2023, 08:01
Official
Good Morning Zipho,
Thank you for reaching out to us, we will escalate to our Customer Care Team who will listen to the call recording between the sales agent and yourself, as you could have been debited for value added services which would have been discussed at point of sale, if you did not agree then you will be refunded.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team who will listen to the call recording between the sales agent and yourself, as you could have been debited for value added services which would have been discussed at point of sale, if you did not agree then you will be refunded.
Kind Regards,
OnAir TV Team