They continued to debit my account for a year after cancellation

I was sold the device via your Call Centre and later realized it was not what I wanted. I immediately called to cancel, paid the R350 cancellation fee, and followed all instructions provided.

Despite this, OnAir has continued to debit my account for over a year after cancellation. When I raised this, I received an apology but no action regarding the unauthorized debits or the incorrect ITC listing caused by your error.

I demand the following:

Full refund of all unauthorized debits after cancellation.

Immediate correction and removal of the ITC listing.

Written confirmation and formal apology.

If unresolved within 14 days, I will escalate this matter to the Consumer Goods and Services Ombud and other relevant authorities.