PS
Precious S
1 reviews | Active since May 2024
21 May 2024, 15:22
They choose the information they share
I've tried contacting you numerous times since yesterday but can't get through and via Watsup no response. I even sent you an email but still no respond. I can't work with people who are not reachable especially when it comes to my money. I feel that you not transparent enough with information. Kindly please come and collect your decoder, I want to cancel my contract with you I'm not happy with your service. My contract starts monthend of June. So there's still time to cancel. I was never told of extra monies that I have to pay
Helpful (0)
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Replies (2)
OnAir TV's replyOfficial
21 May 2024, 15:53Good Day Precious
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply21 May 2024, 15:53
Official
Good Day Precious
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
PS
Precious S's updateReviewer Update
04 Jun 2024, 03:11I received a call from on air on the 21st and 22nd of May and they listened to the call when I was making a purchase and they came back saying " I was not advised correctly on the call" and I told them to cancel my subscription, was advised they will cancel as soon as they get the decoder. To my surprise they deducted my money on the 25th of May without my concern. Yesterday I received an SMS saying they will start deducting on the 25th of June but the decoder was collected on the 29th of May, it looks like it will not be cancelled and don't want to run around with a refund that is due to me. So please cancel immediately. You are ****mers, you deducted my money in May but the agreement was June. So please cancel with immediate effect I'm not interested and you can keep the money you already deducted.
PS
Precious S's update04 Jun 2024, 03:11
Reviewer Update
I received a call from on air on the 21st and 22nd of May and they listened to the call when I was making a purchase and they came back saying " I was not advised correctly on the call" and I told them to cancel my subscription, was advised they will cancel as soon as they get the decoder. To my surprise they deducted my money on the 25th of May without my concern. Yesterday I received an SMS saying they will start deducting on the 25th of June but the decoder was collected on the 29th of May, it looks like it will not be cancelled and don't want to run around with a refund that is due to me. So please cancel immediately. You are ****mers, you deducted my money in May but the agreement was June. So please cancel with immediate effect I'm not interested and you can keep the money you already deducted.