TN
Thembiso N

1 reviews | Active since Sept 2017

18 Sept 2017, 13:14

The worst customer service

These people cold called my father and convinced him to enter into a contract with him, of which he did, the month later, 1000 of phone calls and emails, they still haven't sent an installer and they are charging us for a service that is not rendered.

I would not recommend them to anyone.

0
Replies (8)
OnAir TV
OnAir TV's reply18 Sept 2017, 13:20
Official

Good Day

Thank you for your enquiry, kindly forward us your contact details so that we can contact and assist you further.

Kind Regards

OnAir TV
OnAir TV's reply19 Sept 2017, 10:49
Official
Good Day Thank you for your enquiry, kindly forward us your contact details so that we can contact and assist you further. Kind Regards
TN
Thembiso N's update19 Sept 2017, 10:56
Reviewer Update
you are kidding right ? yesterday alone, I sent almost 10 emails and I haven't received any response except "Please be advised your query will be attended to shortly."
OnAir TV
OnAir TV's reply19 Sept 2017, 11:09
Official

Hi

We are unable contact you as we do not have any information - kindly send us a contact details or e-mail so that we can assist.

OnAir TV
OnAir TV's reply19 Sept 2017, 11:10
Official

Hi

please confirm you are sending to ***

TN
Thembiso N's update19 Sept 2017, 11:42
Reviewer Update
Please contact me on **********
OnAir TV
OnAir TV's reply19 Sept 2017, 11:47
Official

Hi

Please can you do a private response, as we are unable to view your details on the public reply.

when responding with your details please click on -
Post a private reply

Regards

OnAir TV
OnAir TV's reply19 Sept 2017, 13:58
Official

Good Day Madzanga Nebaimoro

As per our telephonic conversation you did request for the order to be cancelled off.

Please be advised that your query has been sent through to our Operations Department.

They will contact you to confirm the address that the device can be collected from, once the device has been returned to the warehouse your order will be cancelled of.

We trust all is in order and you are happy with the resolution.

For any further queries, kindly email ***

Kind Regards