The poorest service I have ever received in my entire lif.

I took out a contract for a new decoder late last year. The decoder broke 4 months later and I reported it to them as I knew it was still under warranty. That was in February. They said that they will replace it and I must give the broken one to the courier. After five months, and several phone calls, struggling to get a new decoder out of them, i finally lost my patience and phoned to tell them to cancel the contract and that its the poorest service I have ever experienced in my entire life. After that, they kept on deducting money from my account. Phoning non stop. I kept on desputing the debit order. We are now in October. Still no decoder and they still want money out of me. I just want tgese people out of my life. I am not going to pay for something I dont have, specially because they dont keep to their part of the deal. And I dont want the decoder anymore. They can shuff it now.