CZ
Clive Z

1 reviews | Active since Dec 2017

29 Aug 2025, 10:30

THE BIGGEST DISRESPECT, RUDEST AND UNFAIR BUSINESS PRACTICE

I have been trying to get OnAir TV to cancel my debit order as I have paid them their full amount due, however the company still debits from my account. This has been happening for almost two years now. I requested the bank to cancel the debit order however OnAir TV still debits from the account. I have tried to contact OnAir TV numerous times however I am unable to get any help, I used the WhatsApp message, I have left messages to call me back. I am writting this to warn other potential customers of the manner OnAir TV treats it's customers. I have to constantly transfer money from my main account to savings account to stop OnAir TV from debiting for services I have long paid for. I would never ever, ever recommend OnAir TV to anyone and if OnAir TV do call you to offer a DSTV deal please never ever take the offer as the company will not care even once regarding debiting your account or any other problems that you as a client have or face.

0
Replies (3)
OnAir TV
OnAir TV's reply29 Aug 2025, 11:13
Official
Hi Clive 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team

CZ
Clive Z's update29 Aug 2025, 12:51
Reviewer Update
Thanks but I will not be holding my breath you as OnAir TV have been debiting from my account for more than 2 years after having fully paid you.
OnAir TV
OnAir TV's reply29 Aug 2025, 13:20
Official
Hi Clive 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team