LJ
Leon J
1 reviews | Active since Oct 2019
25 Nov 2022, 15:29
Terrible service offered
Terrible service offered. Contract signed last month waiting for my device and this company wants to start taking money from my account and i never received anything from them
Helpful (0)
Replies (3)0
Replies (3)OnAir TV's replyOfficial
25 Nov 2022, 15:31Good Day Leon, we are sorry to hear about this, we have escalated your details to our Customer Care Team to contact you and resolve soonest.
Kind Regards,
OnAir TV Team
Kind Regards,
OnAir TV Team
OnAir TV's reply25 Nov 2022, 15:31
Official
Good Day Leon, we are sorry to hear about this, we have escalated your details to our Customer Care Team to contact you and resolve soonest.
Kind Regards,
OnAir TV Team
Kind Regards,
OnAir TV Team
LJ
Leon J's updateReviewer Update
26 Nov 2022, 20:24When I tried calling this company they either constantly engaged regarding this matter or when i did get through im told i reached the wrong department they will patch me through to the right department then the phone goes off.
I received a call with an apology, and how about this they lie to say they called me of which is untrue and now have to do a new order. So 2 orders passed me by i never answered my phone for over a month whilst i was eagerly waiting in hopeful anticipation. So a Michelle wanted me to do a third order of which i said i don't trust on Air tv,so she being the operator i think her name was Michelle MacKenzie blames the courier company for the poor service.
Overall i as the customer had the shortfall. I have canceled this contract of which i received no entertainment at all.
One can only expect a concern with after sales support if u can barely get through to them for a normal sale.
I was also asked by On Air tv nicely to take the review off Hello Peter and change the rating after my last call.
A company which made 2 poor attempts to sell me merchandise which is based on a false narrative from the way i see it. So i must fulfill a commitment to which they gave me absolutely nothing but lies. I think not.
Good luck to anyone attempting to sign up with on Air.
I received a call with an apology, and how about this they lie to say they called me of which is untrue and now have to do a new order. So 2 orders passed me by i never answered my phone for over a month whilst i was eagerly waiting in hopeful anticipation. So a Michelle wanted me to do a third order of which i said i don't trust on Air tv,so she being the operator i think her name was Michelle MacKenzie blames the courier company for the poor service.
Overall i as the customer had the shortfall. I have canceled this contract of which i received no entertainment at all.
One can only expect a concern with after sales support if u can barely get through to them for a normal sale.
I was also asked by On Air tv nicely to take the review off Hello Peter and change the rating after my last call.
A company which made 2 poor attempts to sell me merchandise which is based on a false narrative from the way i see it. So i must fulfill a commitment to which they gave me absolutely nothing but lies. I think not.
Good luck to anyone attempting to sign up with on Air.
LJ
Leon J's update26 Nov 2022, 20:24
Reviewer Update
When I tried calling this company they either constantly engaged regarding this matter or when i did get through im told i reached the wrong department they will patch me through to the right department then the phone goes off.
I received a call with an apology, and how about this they lie to say they called me of which is untrue and now have to do a new order. So 2 orders passed me by i never answered my phone for over a month whilst i was eagerly waiting in hopeful anticipation. So a Michelle wanted me to do a third order of which i said i don't trust on Air tv,so she being the operator i think her name was Michelle MacKenzie blames the courier company for the poor service.
Overall i as the customer had the shortfall. I have canceled this contract of which i received no entertainment at all.
One can only expect a concern with after sales support if u can barely get through to them for a normal sale.
I was also asked by On Air tv nicely to take the review off Hello Peter and change the rating after my last call.
A company which made 2 poor attempts to sell me merchandise which is based on a false narrative from the way i see it. So i must fulfill a commitment to which they gave me absolutely nothing but lies. I think not.
Good luck to anyone attempting to sign up with on Air.
I received a call with an apology, and how about this they lie to say they called me of which is untrue and now have to do a new order. So 2 orders passed me by i never answered my phone for over a month whilst i was eagerly waiting in hopeful anticipation. So a Michelle wanted me to do a third order of which i said i don't trust on Air tv,so she being the operator i think her name was Michelle MacKenzie blames the courier company for the poor service.
Overall i as the customer had the shortfall. I have canceled this contract of which i received no entertainment at all.
One can only expect a concern with after sales support if u can barely get through to them for a normal sale.
I was also asked by On Air tv nicely to take the review off Hello Peter and change the rating after my last call.
A company which made 2 poor attempts to sell me merchandise which is based on a false narrative from the way i see it. So i must fulfill a commitment to which they gave me absolutely nothing but lies. I think not.
Good luck to anyone attempting to sign up with on Air.
OnAir TV's replyOfficial
28 Nov 2022, 08:48Hi Leon, we are sorry to hear about this, our Customer Care Team have confirmed that they have contacted you and they have put through a request for cancellation.
Kind Regards,
On Air TV
Kind Regards,
On Air TV
OnAir TV's reply28 Nov 2022, 08:48
Official
Hi Leon, we are sorry to hear about this, our Customer Care Team have confirmed that they have contacted you and they have put through a request for cancellation.
Kind Regards,
On Air TV
Kind Regards,
On Air TV
