Terrible service

Extremely unhappy about the poor service I am receiving from On Air TV. I sent an email on 3 March 2026 stating that I wish to cancel my subscription. I sent a second email on 11 March as I had not received a reply to my first email. I only received a reply to my email on 16 March stating that the call recordings are being reviewed and someone will get back to me. It is now 31 March (2 weeks later) and I am still waiting for a reply. This is not acceptable.