RB
Rishka B

1 reviews | Active since Nov 2021

27 Nov 2023, 14:17

Terrible service and False information.

If I could give a Minus star I would. The service is putrid and the lies the consultants tells is beyond measure. They called my mother which is of an age and told her that her explora is not going to function if she doesnt upgrade to the ultra and falsely representing DSTV because this is a 3rd party company and have nothing to do with multichoice. He spoke about all the fantastic things she can do with a ultra but failed to tell her that it only works with extra subscriptions to netflix and showmax etc and is completely useless if you own a smart tv. He did say that cancellation can be done withon 14 working days and there is a cancellation fee. To set up the decoder once it arrived my mom had to go to skytv in Wynberg Cape town and was told about the complaints and bad experiences. My mom decided to cancel and called 4 days after having it. The consultant was extremely rude and blocked my number from calling. I have sent emails to cancel which doesnt get responded to. PLEASE FETCH YOUR DECODER BECAUSE ITS OF NO USE...

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Replies (1)
OnAir TV
OnAir TV's reply27 Nov 2023, 14:24
Official
Good Day Rishka

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team