Termination of contract with OnAir TV

I bought the on air TV streaming Decoder in July 2025 , whereby the sale agent misinterpreted the information. The lady said our calls are recorded for security purposes and I believe if look for it you will get it because they refused to share it with me. She told me that Onair TV has a streaming device where I can stream DSTV,Showmax , Netflix and YouTube and the devices comes with internet and logins and I asked that means I won’t be paying for the one I have she said yes, and highlighted that if am not happy with the device they will cancel my contract immediately but I will have to pay R200. Later I received the device and I didn’t receive any of what was promised , I called then I was assisted by a lady (Zenith Ibram in July the 26th) 2 August I called and now I was assisted by ( Thembisile Dlamini) and she explained to me that I need to pay R400 because I have already opened the device R200 is for those who haven’t opened it yet that was not explained to me, fine I operated even though I was not happy,at that moment I didn’t have R400 because financially I wasn’t ok and she said to me they won’t be able to share the phone recording she will escalate the issue to the relevant department for further investigation , then later in October I called to follow up and I made payment 02/11/2025 and I shared details of pick up for the device and proof of payment. On the 3/11/2025 they gave my case to(Zinhle Khowa) the device was picked up on the 21 November and it’s been more than 10day and this is affecting my credit score, am shocked that it hasn’t reached their warehouse.

All am asking for is your help in making sure that my contract with OnAir TV is terminated as soon as possible before end of this month. I don’t want anything to do with them anymore. Even in future I would recommend their products to my friends and family they don’t value customers service.they drag every process and it’s frustrating.