Taken From Pillar To Post On My Fibre Query

I have been without internet in my home from Thursday 18 April to date, logged tickets VOX**********6 with Vox which is my fibre internet provider via Vuma but guess what, no response, no call, and no assistance to date. I doubt if ever someone actually does read their tickets because this is absolutely pathetic service from these guys, now my kids can't even watch TV for 6 days in a row now because of this disgusting service. Sent my query to VOX and they just came back to me saying I should speak direct to On Air regarding my fibre issue