SN
Segran N

1 reviews | Active since Mar 2013

11 Oct 2023, 09:34

Switch off On Air

I was impressed with the presentation by the Telesales consultant and was promised the new decoder would be a great idea. I received the device and found it to be a dud. Most of what was promised turned out to be false. I had to make numerous calls to get the contract cancelled and the decoder collected. I then had to make more calls to confirm Cancellation. The contract Cancellation still hasn't been confirmed. I have advised legal counsel to take it further. Please don't let them fool you. They are a ****

0
Replies (3)
OnAir TV
OnAir TV's reply11 Oct 2023, 09:39
Official
Hi Segran 


Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team
SN
Segran N's update11 Oct 2023, 10:43
Reviewer Update
I have been waiting for the call to confirm Cancellation of the contract and debit orders for almost a month. Your idea of speedy is slightly different from mine?
OnAir TV
OnAir TV's reply18 Oct 2023, 09:03
Official
Hi Segran

The matter has now been to attended with your request.

Thanking you in advance.


Kind Regards,
OnAir TV Team