TB
Tiekie B

1 reviews | Active since Jan 2021

04 Sept 2023, 19:14

STILL WAITING FOR ONAIRTV ON ******* CHARGES TO MY ACCOUNT

I complained more than a month ago about an unsolicited debit order on my account from OnAirTV and till today they have not resolved the case. They called me within 24 hours of posting on Hello Peter. However, nothing has been resolved as I am still waiting as they need to reimburse me. They told me that once my contract was paid up, they sent an SMS to notify me of the additional services and then automatically continued to debit my account for more than a year. I asked them for the SMS and to share my I response that gave them the go-ahead but to date have not heard anything further. Consumer beware check your bank accounts once your MNET decoder has been paid up, OnAirTV then just continue to debit based on what they claim, is an sms they send to you telling you of the additional services if you don't respond, they assume your silence is a yes and then start debiting you as they have your details from the decoder that you purchased. The Services is IT services and I would never have signed up for that as we have our own IT department and I told them that.

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Replies (1)
OnAir TV
OnAir TV's reply05 Sept 2023, 10:16
Official
Hi Tiekie


Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards
OnAir TV Team