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VVdM
Vivian Van der Merwe

1 reviews | Active since Apr 2018

03 Apr 2018, 18:41

Still owing On Air money after paying 2 x full and final settlement amount on goods returned

I ordered a explora in 2012 and paid my 2 years. Then you contacted me for the wifi box which I received and returned to you as I don't have access to the internet. You kept on contacting me regarding my outstanding balance due and the more I asked for a detailed statement from you to be emailed to me the more you just sms me with outstanding amount. In December 2016 I paid the amount just to get rid of you... Or so I thought because in September 2017 u started with the same old storie and again I asked for a detailed statement and again no luck with a statement... Again only receiving outstanding amount due smsses. Again I paid the amount just to get you to leave me alone and today April 2018 I get a final demand letter from an attorney for more money I apparently owe you. Please let me know what I can do to stop owing you money for whatever you think I am getting from you and a detailed explanation and statement of my account would be a good thing so that I can see what I am paying for

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Replies (9)
OnAir TV
OnAir TV's reply03 Apr 2018, 18:45
Official

We do apologize for the inconvenience caused to you.

Please be advised that you will be contacted and assisted Tomorrow - 4 April.

Kind Regards

VVdM
Vivian Van der Merwe's update04 Apr 2018, 16:18
Reviewer Update
It is currently 16:20 and still not communication from yourselves?
OnAir TV
OnAir TV's reply05 Apr 2018, 10:23
Official

Good Day

Please be advised that we did try contacting you, your number was on voicemail,

We have escalated your query to our Billing Department,

Please be advised that we will try to contact you now once again.

Kind Regards

VVdM
Vivian Van der Merwe's update05 Apr 2018, 10:40
Reviewer Update
Well I still have not received a notification by my service provider of a missed call nor did I receive a voice message from yourself to say that you have contacted myself. Just proofs that you dont do as promised nor asked.
VVdM
Vivian Van der Merwe's update17 Apr 2018, 06:08
Reviewer Update
Please can someone contact me today so that we can put this issue to bed now and can I please get my statement that I have been begging for years now. I really can't understand why it is so difficult to get a statement of my account from yourself. A matter of urgency would be greatly appreciated
OnAir TV
OnAir TV's reply17 Apr 2018, 06:18
Official

Good Morning

Please be advised that your statement has been sent through to you.

We will have one of our consultants contacting you Today.

Kind Regards

VVdM
Vivian Van der Merwe's update17 Apr 2018, 08:09
Reviewer Update
Please double check mail address as I have receive nothing from yourself.
VVdM
Vivian Van der Merwe's update17 Apr 2018, 10:57
Reviewer Update
Thank you for the telephone call, but to just keep on telling me I owe the money does not help. Please can you send me the statement. If you cant use the abovementioned / previous supp**** e-mail address please paste it then on a reply to this message! I really can not understand how any person can keep on owing money to a company after paying 2 x full and final settlements as per your smses received and then you force a person to pay for a product that was returned and cancelled. According to my knowledge if you over pay or pay for something that was returned / cancelled you get refunded not forced to keep on paying.... Really want this sorted out by today so that I can carry on with my life without you in it!
VVdM
Vivian Van der Merwe's update17 Apr 2018, 14:49
Reviewer Update
Still no e-mail / reply.....