Still No Refund OR Feedback!!

Cancelled contract - due to misrepresentation by the sales person.<br> Now battling for Months to get my initial payment back!<br> When calling them - the story is always - 'We will escalate the matter'<br> I have email my bankstatement - to show deduction, and confirming my banking details...<br> Still No feedback or action from Onair to get this resolved and finalised!!<br> Can it be this difficult?<br>