RP
Reuben P
1 reviews | Active since Jan 2013
02 Aug 2021, 20:22
Still Debiting my account after cancellation
i cancelled the purchase of the decoder from OnAir Tv. Paid a R350 cancellation fee on 01 June 2021, which I feel is a *******. the decoder was returned via courier company but I'm still being debited R179 per month. I received an sms on 27 July 2021, threatening legal action as my debit order failed. lol. Be careful of OnAir Tv. Before you commit yourself make sure you shop around for a better deal. Their phone numbers are forever busy. Their emails don't responded to and if they respond, your are always referred to customercare. Customercare will call you if you lucky. lol *******s who enrich themselves with an unfair R350 cancellation fee.
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Replies (1)OnAir TV's replyOfficial
05 Aug 2021, 09:43Good Morning Dear Customer,
We have received your query and we aim to resolve it - we fervently apologize for the unpleasantness this has caused you.
We have escalated your details to the Billing Department and they will be in contact with you shortly!
Kind Regards,
OnAir Team
We have received your query and we aim to resolve it - we fervently apologize for the unpleasantness this has caused you.
We have escalated your details to the Billing Department and they will be in contact with you shortly!
Kind Regards,
OnAir Team
OnAir TV's reply05 Aug 2021, 09:43
Official
Good Morning Dear Customer,
We have received your query and we aim to resolve it - we fervently apologize for the unpleasantness this has caused you.
We have escalated your details to the Billing Department and they will be in contact with you shortly!
Kind Regards,
OnAir Team
We have received your query and we aim to resolve it - we fervently apologize for the unpleasantness this has caused you.
We have escalated your details to the Billing Department and they will be in contact with you shortly!
Kind Regards,
OnAir Team
