SS
Stephanie S

1 reviews | Active since Aug 2022

05 Jun 2025, 22:31

SICKENING AND DISGUSTING ******* WHO TAKE MONEY FROM YOUR ACCOUNT WITHOUT CONSENT

This is my second review of onair. The reason why I've decided to review them again is because since January I have repeatedly requested for them to stop debiting my account and after numerous phone calls and emails to them they have still not stopped debiting my acccount. To make matters worse they have even provided false information on Experian that I missed a payment in April, giving me a negative on my credit score! They have repeatedly **** and told me that the debit order has been stopped meanwhile the debit remains active on my account, despite numerous Stop Debit forms sent to them and my bank! It is unbelievable to me that a 3rd party can have free reign and access to a persons own private bank account!!!DO NOT EVER MAKE THE MISTAKE OF PROVIDING THIS COMPANY WITH YOUR BANKING DETAILS!!!I am now left to wonder if this means I am going to have to now change my bank in order to get this blatant violation of my rights to STOP!!!

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Replies (8)
OnAir TV
OnAir TV's reply06 Jun 2025, 16:24
Official
Hi Stephanie 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team

SS
Stephanie S's update10 Jun 2025, 22:10
Reviewer Update
I am still waiting for this issue to be resolved. You have given me a bad name with the credit buruea and I demand for this to be resolved IMMEDIATEDLY!!!!
OnAir TV
OnAir TV's reply28 Jun 2025, 10:54
Official
Good Day Stephanie 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

SS
Stephanie S's update06 Aug 2025, 07:18
Reviewer Update
IT IS NOW THE 8TH MONTH IN THE YEAR, I HAVE BEEN REQUESTING SINCE JANUARY FOR ON-AIR TO STOP DEBITING MY ACCOUNT AND AM STILL BEING DEBITED WITHOUT MY AUTHORITY. I AM NOW GOING TO TAKE LEGAL ACTION!
OnAir TV
OnAir TV's reply22 Aug 2025, 09:12
Official
Good Day 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

OnAir TV
OnAir TV's reply22 Aug 2025, 09:12
Official
Good Day 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

SS
Stephanie S's update22 Aug 2025, 09:37
Reviewer Update
I AM NOT INTERESTED IN YOUR COPY AND PASTE RESPONSES AFTER 16 DAYS AND YOUR NON RESOLUTIONS.
OnAir TV
OnAir TV's reply28 Aug 2025, 13:36
Official
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.