Shockingly Poor or NO After Sales Service

We purchased the new explora package from OnAir and had it delivered on monday 03 May 21. The service was great. Support sent us notifications etc. But now we are canceling the product but we have received no responses from our numerous emails. e called waited for 22 minutes on the phone and the call was terminated just saying an error occurred. called a few times but our calls get terminated regardless of the options you press. It's amazing how great the service was when they wanted the sale but shockingly poor it is when you want to cancel. I shall never recommedn OnAit Tv to anyone and call upon DSTV Multichoice to relook at who they use as service providers