KC
Kym C
1 reviews | Active since Mar 2020
19 Mar 2024, 16:17
Shocking service
Absolutely shocking customer service. They promise to escalate queries but never actually sort anything out. I advise everyone to never do business with On Air TV
Helpful (0)
Replies (4)0
Replies (4)
OnAir TV's replyOfficial
19 Mar 2024, 16:23Good Day Kym
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply19 Mar 2024, 16:23
Official
Good Day Kym
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
KC
Kym C's updateReviewer Update
30 Apr 2024, 11:48Within a few minutes of posting the above review I was contacted by OnAirTV and guaranteed that my problem will be solved that same day. It is now 6 weeks later and I am still being billed via debit order despite never taking delivery of a decoder I was sold with misleading information. I was lead to believe that DSTV was doing the upgrade, not OnAirTV. This company really is the absolute worst I have ever dealt with. They continue to present debit orders when you do not even have the goods. It is totally dishonest. They are a bunch of ******* and ****s.
KC
Kym C's update30 Apr 2024, 11:48
Reviewer Update
Within a few minutes of posting the above review I was contacted by OnAirTV and guaranteed that my problem will be solved that same day. It is now 6 weeks later and I am still being billed via debit order despite never taking delivery of a decoder I was sold with misleading information. I was lead to believe that DSTV was doing the upgrade, not OnAirTV. This company really is the absolute worst I have ever dealt with. They continue to present debit orders when you do not even have the goods. It is totally dishonest. They are a bunch of ******* and ****s.
KC
Kym C's updateReviewer Update
30 Apr 2024, 11:49*******. ****s
KC
Kym C's update30 Apr 2024, 11:49
Reviewer Update
*******. ****s
OnAir TV's replyOfficial
10 Jun 2025, 16:56Good Day
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply10 Jun 2025, 16:56
Official
Good Day
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team