HL
Herman L
1 reviews | Active since Nov 2011
03 Jan 2024, 17:15
Shocking OnAirTV
Apparently at some point I took out an membership witj OnAirTV. I cannot remember that I did. According to them I cancelled membership which I also can’t remember. I phoned to get copies of the calls. They informed me that they don’t do that and that they will only supply a transcript. I rep**** that how will I then know that it was actually me on the call. The agent said that they confirm ID numbers with customers. I rep**** that anyone could have access to my ID number. Absolutely shocking. Will investigate further.
Helpful (0)
Replies (4)0
Replies (4)
OnAir TV's replyOfficial
08 Jan 2024, 09:08Good Day Herman
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,OnAir TV Team
OnAir TV's reply08 Jan 2024, 09:08
Official
Good Day Herman
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,OnAir TV Team
HL
Herman L's updateReviewer Update
09 Jan 2024, 19:18Thanks
Someone contacted me and it was of no help.
In fact, it made it worse.
Absurd actually.
I want the “recorded” calls which is apparently only for internal use. And is Popia compliant. Whatever. I asked for a statement of my account which I was told would take one to two weeks to be mailed to me because of the backlog. A backlog of what? How long can it take to send an email statement??? You have negatively affected my credit score and you are unwilling to supply me of the evidence that I cancelled payment.
This is ridiculous. I will warn every single person I can about your ********* business practices.
Someone contacted me and it was of no help.
In fact, it made it worse.
Absurd actually.
I want the “recorded” calls which is apparently only for internal use. And is Popia compliant. Whatever. I asked for a statement of my account which I was told would take one to two weeks to be mailed to me because of the backlog. A backlog of what? How long can it take to send an email statement??? You have negatively affected my credit score and you are unwilling to supply me of the evidence that I cancelled payment.
This is ridiculous. I will warn every single person I can about your ********* business practices.
HL
Herman L's update09 Jan 2024, 19:18
Reviewer Update
Thanks
Someone contacted me and it was of no help.
In fact, it made it worse.
Absurd actually.
I want the “recorded” calls which is apparently only for internal use. And is Popia compliant. Whatever. I asked for a statement of my account which I was told would take one to two weeks to be mailed to me because of the backlog. A backlog of what? How long can it take to send an email statement??? You have negatively affected my credit score and you are unwilling to supply me of the evidence that I cancelled payment.
This is ridiculous. I will warn every single person I can about your ********* business practices.
Someone contacted me and it was of no help.
In fact, it made it worse.
Absurd actually.
I want the “recorded” calls which is apparently only for internal use. And is Popia compliant. Whatever. I asked for a statement of my account which I was told would take one to two weeks to be mailed to me because of the backlog. A backlog of what? How long can it take to send an email statement??? You have negatively affected my credit score and you are unwilling to supply me of the evidence that I cancelled payment.
This is ridiculous. I will warn every single person I can about your ********* business practices.
HL
Herman L's updateReviewer Update
16 Jan 2024, 17:58No response???
HL
Herman L's update16 Jan 2024, 17:58
Reviewer Update
No response???
OnAir TV's replyOfficial
17 Jan 2024, 08:59Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.
OnAir TV's reply17 Jan 2024, 08:59
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.