TK
Thulisile K
1 reviews | Active since Mar 2019
24 Dec 2025, 10:22
Selling lies and worst customer service
After complaining about bad service to OnAir I was attennded by Jamie who is so rude and unprofessional no sense of urgency at all. After the unfair process I had to pay a cancellation fee for R400 and arranged for collection of the TVbox which was done on the 15th. My account is still active and they messed my credit score drastically. Please don't ever sign up with them you will leave to regret they sell lies.
Helpful (0)
Replies (3)0
Replies (3)
OnAir TV's replyOfficial
24 Dec 2025, 11:36Hi Thulisile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply24 Dec 2025, 11:36
Official
Hi Thulisile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
TK
Thulisile K's updateReviewer Update
13 Jan 2026, 09:40Still no one contacted me and I have called the contact centre on the 5th of January I was informed they are waiting for the warehouse to confirm the device was collected. Called back today and I was informed still the account is active even though the device was collected. Which means they still going to deduct but the device is with them and the penalty fee was paid. Worst service ever from this provider.
TK
Thulisile K's update13 Jan 2026, 09:40
Reviewer Update
Still no one contacted me and I have called the contact centre on the 5th of January I was informed they are waiting for the warehouse to confirm the device was collected. Called back today and I was informed still the account is active even though the device was collected. Which means they still going to deduct but the device is with them and the penalty fee was paid. Worst service ever from this provider.
OnAir TV's replyOfficial
20 Jan 2026, 11:19Good Day
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply20 Jan 2026, 11:19
Official
Good Day
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team