Sell products under false pretenses

Hello Peter

On 19/10/2018 15:26 I was contacted by Nadia Shaik from On Air on behalf of Mutichoice DSTV, she shared their Explorer 2 PVR promotaion with me. The following sales pitch were made.

1. Upgrading from current standard decoder to Explorer 2 PVR 2. Catch up 3. Pause, Live TV, Rewind and Record 4. Internet Access 5. Box Office and Block Buster Movies up to 50 6. All the benefits on Explorer 2 decoder PVR 7. Installation voucher to install Satelite dish and PVR 8. Free delivery 9. R119 over 24 months "nothing more nothing less" for all these benefits

I specifically asked her if I will be able to stay on the same DSTV package that I am currently on and she rep**** "Yes Sir and you will be able to make use of all the benefits, like catch up, pause & rewind and record ect."

She also give me all her contact info and should I will have any queries.

Name: Nadia Shaik Employee number: 13368 Ref number: OA/190818 Tel number: ********** 535 or ********** 222

After installation I tried to make use of all the promised functionalities that I was promised but I could not make use of the following:

1. Pause and rewind 2. Catch up 3. Box office 4. Recording

Offer 1 to 3 give me the following error: "This decoder is a PVR. If you upgrade your subscription you will be able to enjoy all the PVR features available. Please phone your nearest Multichoice Call Centre or visit www.dstv.com to find out more"

Trying to make use of the recoring function gives me the following error: "If this error persist, please contact your nearest Multichoice call centre for assistance and quote the error number E101-29"

The next morning I tried to call Nadia and the numbers she gave me was for Multichoice Support Centre, the lady then gave me the number for On Air - ********** 738

I contacted On Air support and asked to speak to Nadia Shaik and I was told that I am not allowed to speak to their Sales Department. I send an e-mail requesting that Nadia should contact me but to no avail.

I strongly feel that this package was sold to me under false pretenses knowing that these functionalities does not support my DSTV package and not one of these Companies want to take resposibility not On Air and certainly not Multichoice although the call was made on behalf of them.

I also bought a DSTV WiFi Connector which now is a waste of money because even though I am connected to the internet it is not of any use due to my DSTV package. Not once did she warn me that I will have to upgrade or pay additional fees to make use of these functionalities.

How may people are caugth by the same sales pitch and are now sitting with a piece of equipment that they can not use as promised?

She knew that I will not be able to make use of these functionalities and still went ahead and sold it to me just to make a SALE......

Thanks

Andries Labuschagne