Sandile Mpofana <***> Date: Wed, Nov 30, 2022 at 9:07 AM Subject: Re: Ticket [#***] - (ref***

Good afternoon onairTV is still refusing to assist us with the query regarding their decoder that need to be collected, below is their responds and the proof of communication that we have with them since 2022, they are insisting that the current decoder and the skynet is saying that the client has cancel the collection how can we still sending them emails for collection from November 2022 until January 2023 if we have cancelled the collection.

------- Forwarded message --------- From: Sandile Mpofana <***> Date: Wed, Nov 30, 2022 at 9:07 AM Subject: Re: Ticket [#***] - *** (ref***) To: <***>

Good morning Patrick

Thank you for contacting ON AIR TV,

Kindly note the proof of payment has been handed over to Operation Department for cancellation.

Thanking you in advance.

Kind regards On AIR TV

On Fri, 25 Nov at 1:11 PM , Patrick Tshabane <***> wrote: Good day

Please receive proof of payment from Mr Lucas Morake as promised ***:*** -------- Forwarded message --------- From: Sandile Mpofana <***> Date: Thu, Dec 1, 2022 at 9:11 AM Subject: Re: Ticket [#***] - *** (ref***) To: <***>

Good morning Patrick

Kindly note the courier has been dispatched to collect the item.

Kindly be advised collection is 7/14 working days.

Thanking you in advance Kind regards On AIR TV On Wed, 30 Nov at 9:07 AM , Sandile Mpofana <***> wrote: Good morning Patrick

Thank you for contacting ON AIR TV,

Kindly note the proof of payment has been handed over to Operation Department for cancellation.

Thanking you in advance.

Kind regards On AIR TV

On Fri, 25 Nov at 1:11 PM , Patrick Tshabane <***> wrote: Good day

Please receive proof of payment from Mr Lucas Morake as promised ***:*** i have confirmed to cancel after proof of payment now they create their own stories