ZM
Zandile M
1 reviews | Active since Sept 2020
19 Jan 2026, 14:32
Sales complaint
I have emailed Onairtv regarding a sales complaint, on which they deceived an elderly person when selling their products, after their product was delivered she called and requested cancellation and collection of the product which they confirmed over the phone it will be done. They failed to collect and now they calling her telling her that she owes them, while they failed to collect.We further requested a sales call .they failed to respond to our email sent to them on the 08.01.2026.
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Replies (3)
OnAir TV's replyOfficial
19 Jan 2026, 16:27Good Day Zandile
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply19 Jan 2026, 16:27
Official
Good Day Zandile
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
ZM
Zandile M's updateReviewer Update
27 Jan 2026, 10:15 I have further communicated to your consultant via email and they are avoiding my emails, I have provided proof that there was a request to cancel contract and collection request, since that I have not received any feedback or acknowledgement.
ZM
Zandile M's update27 Jan 2026, 10:15
Reviewer Update
I have further communicated to your consultant via email and they are avoiding my emails, I have provided proof that there was a request to cancel contract and collection request, since that I have not received any feedback or acknowledgement.
OnAir TV's replyOfficial
23 Feb 2026, 08:48Hi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply23 Feb 2026, 08:48
Official
Hi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team