SALES AGENT GIVES FALSE INFORMATION

I have received a call from On Air on the 25/07/24 apologizing and confirmed that I was misled and the device will be collected, I asked about the debit order that will go off my account and was advised that as soon as collection it's done which might take 3 to 10 working days I need to contact them and request a refund. Today I am calling and I am just told that I am not liable for a refund because the decoder was collected after the deduction. It foes not make any sense oblivious the debit was going to go off on the 26/07/24 and they were aware that the collection will be done after and if I was told that on the call I received I was definitely going to dispute on the same call. They treat me as if it's my fault that their agents are misleading to get sales. Now I have to sit on a a call using my airtime and being told different information as if I am creating a story that i was promised that I will get a refund because I did not use their decoder. When I asked the agent today Zamo that they mean I have paid for a month service in full for just having the decoder in my house not even using it and was waiting for collection, she kept quiet and the next thing call ended just like that.

Hi. On the 2nd August I received a call from a lady who had been helpful by the name of Keisha / Keshney,apologizing for the experience again and informed me that she did escalate to billing department about my R259 refund. I was told I will receive a call from billing for the refund but till this date no one has contacted me and no refund received.