AB
Amon B
1 reviews | Active since Aug 2019
12 Nov 2019, 10:27
Sale misrepresented & OnAir delaying my refund.
Good day hello Peter,
OnAir TV collected their exploras, we reached that arrangement after they realized that my sale was misrepresented & they couldn't afford to settle for the terms I was presented with. It's now 2 weeks and they haven't refunded me, yet they said they will refund me soon as they get their exploras. I sent them 2 follow up emails, yet nothing is surfacing from them. I just don't know how they operate.
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Amon B's updateReviewer Update
14 Nov 2019, 09:19Good morning,
To date OnAir havent refunded me, the exploras were collected on the 1st on November 2019, yet they didn't cancel them from DSTV records, I am now liable to pay DSTV tomorrow for the services I am not getting. I called them yesterday(OnAir), they deducted my money on the 15th of September 2019 & 15th October 2019, their billing department told me that on their records they only accountable for October double charge they made, apparently the September one must be paid by the other department of which I don't understand how are they structured to separate my billing. I am just confused & frustrated now, they even told me that if I don't stop their debit at the bank, tomorrow they going to debit me again. I ask the lady why can't you stop that debit because you have cancelled my contract? She told me she cant, you may ask them for call records you will hear the ill treatment I am getting from this company. I don't know what to do anymore, I call them with my money, they transfer me from one department to the other, shifting blames for the mess that they created. I regret the day I agreed to welcome this monster of a company into my life.
Regards,
A.B
To date OnAir havent refunded me, the exploras were collected on the 1st on November 2019, yet they didn't cancel them from DSTV records, I am now liable to pay DSTV tomorrow for the services I am not getting. I called them yesterday(OnAir), they deducted my money on the 15th of September 2019 & 15th October 2019, their billing department told me that on their records they only accountable for October double charge they made, apparently the September one must be paid by the other department of which I don't understand how are they structured to separate my billing. I am just confused & frustrated now, they even told me that if I don't stop their debit at the bank, tomorrow they going to debit me again. I ask the lady why can't you stop that debit because you have cancelled my contract? She told me she cant, you may ask them for call records you will hear the ill treatment I am getting from this company. I don't know what to do anymore, I call them with my money, they transfer me from one department to the other, shifting blames for the mess that they created. I regret the day I agreed to welcome this monster of a company into my life.
Regards,
A.B
AB
Amon B's update14 Nov 2019, 09:19
Reviewer Update
Good morning,
To date OnAir havent refunded me, the exploras were collected on the 1st on November 2019, yet they didn't cancel them from DSTV records, I am now liable to pay DSTV tomorrow for the services I am not getting. I called them yesterday(OnAir), they deducted my money on the 15th of September 2019 & 15th October 2019, their billing department told me that on their records they only accountable for October double charge they made, apparently the September one must be paid by the other department of which I don't understand how are they structured to separate my billing. I am just confused & frustrated now, they even told me that if I don't stop their debit at the bank, tomorrow they going to debit me again. I ask the lady why can't you stop that debit because you have cancelled my contract? She told me she cant, you may ask them for call records you will hear the ill treatment I am getting from this company. I don't know what to do anymore, I call them with my money, they transfer me from one department to the other, shifting blames for the mess that they created. I regret the day I agreed to welcome this monster of a company into my life.
Regards,
A.B
To date OnAir havent refunded me, the exploras were collected on the 1st on November 2019, yet they didn't cancel them from DSTV records, I am now liable to pay DSTV tomorrow for the services I am not getting. I called them yesterday(OnAir), they deducted my money on the 15th of September 2019 & 15th October 2019, their billing department told me that on their records they only accountable for October double charge they made, apparently the September one must be paid by the other department of which I don't understand how are they structured to separate my billing. I am just confused & frustrated now, they even told me that if I don't stop their debit at the bank, tomorrow they going to debit me again. I ask the lady why can't you stop that debit because you have cancelled my contract? She told me she cant, you may ask them for call records you will hear the ill treatment I am getting from this company. I don't know what to do anymore, I call them with my money, they transfer me from one department to the other, shifting blames for the mess that they created. I regret the day I agreed to welcome this monster of a company into my life.
Regards,
A.B