Rude Customer Service Agent from On Air

I called On-air on Saturday the 18th February. I wanted to buy a decoder. The lady that I spoke to told me she would log a call for the agents to call me back, I asked her what is the TAT and she didn't respond, instead she said I will be called next week. I asked her name, she gave it to me so fast and I told her to repeat as I didn't hear her. She asked me what I am going to do with her name, I told her that I want her name for my records and to complain incase they don't call me as promised, she deliberately kept quiet when it was clear that I was trying to each out her until I hug up the phone. She pronounced her name as Shenine or Shenaine or Chermain.Thats so rude of her and she deserves a harsh sanction from her manager.