******
<p>I am severely disconcerted and cannot believe the lack of service I am receiving from On Air TV!! I discovered upon close inspection of my bank account, that On Air TV were deducting my monthly instalment twice from my bank account on separate dates. Raising this with them a month ago I was told they experienced system errors, and that my money would be refunded to me. We are now on the the third month that money has been deducted additionally from my bank account, and despite having emailed Tracy Reddy, THE ONE AND ONLY PERSON WHO IS SAID TO WORK WITH THIS ISSUE AT ON AIR TV, and providing her with all the proof from my side, I don't even get an acknowledgement to my emails. If I were to miss an instalment one month, you can bet your bottom dollar, they would be on me like white on rice. THEY HAVE ****** MY MONEY and are doing NOTHING to pay me back. I AM SHOCKED AND HORRIFIED!! The only other alternative I have, failure to receive any further feedback is to cancel my debit order with my bank :(</p> <p> </p> <p>SERIOUSLY P.O'D CUSTOMER</p>
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Replies (4)
OnAir TV's replyOfficial
06 Mar 2017, 13:31Good Day Jess Von Allemann
Thank you for your enquiry.
Please be advised that you will be contacted and assisted shortly.
Kind Regards
The OnAir TV Team
Best regards,
OnAir TV's reply06 Mar 2017, 13:31
Official
Good Day Jess Von Allemann
Thank you for your enquiry.
Please be advised that you will be contacted and assisted shortly.
Kind Regards
The OnAir TV Team
Best regards,
's updateReviewer Update
06 Mar 2017, 14:01I won't hold my breath. After posting this, I sat on the phone waiting for the accounts to pick up their phone for 14 minutes, and eventually I gave up.
This is dispicable.
's update06 Mar 2017, 14:01
Reviewer Update
I won't hold my breath. After posting this, I sat on the phone waiting for the accounts to pick up their phone for 14 minutes, and eventually I gave up.
This is dispicable.
's updateReviewer Update
06 Mar 2017, 14:29STILL WAITING
If I don't get any response, I will be canceling my debit order with my bank. Bunch of *******!
's update06 Mar 2017, 14:29
Reviewer Update
STILL WAITING
If I don't get any response, I will be canceling my debit order with my bank. Bunch of *******!
's updateReviewer Update
15 Mar 2017, 12:27After STILL NO feddback whatsoever, I tried to call the call centre again today. Surprise, surprise! Their systems are offline... okay... "may i speak to a manager please?"...and I get told that nobody is available.
I have emailed twice today, and no response. On Air owe me close to R1800 now, and it appears that they have NO plan to pay me back this money.
I have now canceled my debit order. I cannot allow another incorrect and duplciated transaction to go off my bank aco**** at the end of the month, and it is clear that despite my MANY attempts to get this resolved, On Air have no plan of action here at all.
I am seriously disgusted,
's update15 Mar 2017, 12:27
Reviewer Update
After STILL NO feddback whatsoever, I tried to call the call centre again today. Surprise, surprise! Their systems are offline... okay... "may i speak to a manager please?"...and I get told that nobody is available.
I have emailed twice today, and no response. On Air owe me close to R1800 now, and it appears that they have NO plan to pay me back this money.
I have now canceled my debit order. I cannot allow another incorrect and duplciated transaction to go off my bank aco**** at the end of the month, and it is clear that despite my MANY attempts to get this resolved, On Air have no plan of action here at all.
I am seriously disgusted,