JVDM
Jerome Van Der Merwe
1 reviews | Active since Dec 2021
20 Dec 2021, 10:40
Refusing yo cancel the desl
I ordered a dstv decoder from them in the 10th month and my decoder hasn't been connected. They have phoned 2 times to let me know that the installer will come and install the decoder, nothing. So they phoned me today 20/12/21 to ask me if I still want the decoder to be installed,so I said no I want cancel the deal. While the decoder was with me they have been deducting money from my account. And when I want cancel the deal they telling me they can't. I am so frustrated here I just drop the phone because I was going to say something I was going to regret. Help me
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OnAir TV's replyOfficial
22 Dec 2021, 14:56Hi Jerome,
Please accept our sincerest apologies.
We have reviewed your query, your details have been escalated to our Customer Care and Operations department. Once we have completed an internal investigation a consultant will be in contact with you.
Kind Regards,
Please accept our sincerest apologies.
We have reviewed your query, your details have been escalated to our Customer Care and Operations department. Once we have completed an internal investigation a consultant will be in contact with you.
Kind Regards,
OnAir TV's reply22 Dec 2021, 14:56
Official
Hi Jerome,
Please accept our sincerest apologies.
We have reviewed your query, your details have been escalated to our Customer Care and Operations department. Once we have completed an internal investigation a consultant will be in contact with you.
Kind Regards,
Please accept our sincerest apologies.
We have reviewed your query, your details have been escalated to our Customer Care and Operations department. Once we have completed an internal investigation a consultant will be in contact with you.
Kind Regards,