1 reviews | Active since Apr 2015
Refusal to pay installer for Explora Installation
I accepted the OnAir offer rather begrudginly in July last year, pointing out to the consultant that i would not be installing for some time due to moving house and renovating. I was contacted a number of times after that, following up on installation. On these occasions I again reiterated that I would only install post-renovations. In January this year, I contacted my local installer, who installed and submitted the invoice to OnAir. I was again contacted by a consultant at the time of installation, and she confirmed that I need to give the voucher to my installer for payment of installation.<br> My installer forwarded an e-mail from OnAir, wherein they refused to pay for installation stating that the voucher had expired. Countless attempts to contact them, and when I did, was told to lump it - they were happy to remove the Explora at a cost of +_R300. My Installer is holding me responsible for the account - I would never have accepted the deal if I knew that over and above R149/pm x 24, I would need to pay more than R1900. I e-mailed the consultant's manager months ago, no response to date. MULTICHOICE NOT INTERESTED IN HELPING
We do apologize for the inconvenience caused to you, please be advised that you will be contacted shortly.
Kind Regards
OnAir TV Team
We do apologize for the inconvenience caused to you, please be advised that you will be contacted shortly.
Kind Regards
OnAir TV Team
