Refund

On the 31/7/2024 I paid for a cancelation fee of R350.00 under Ref no:*** the On Air claiming that the decoder was opened hence I was charged that cancelation fee. I logged a complaint about that fee hence I pitched a wrong info regarding the decoder, they check their recorded calls between me and their consultant and indeed found that the consultant did not tell me the correct info regarding the decoder deal, I was called to say the decoder will be collected and I will be refunded the R350.00 cancelation fee that they charged me ********. Indeed the decoder was collected on the 7/08/2024 @15:46, I believe that by now the decoder has reached their premises. I would like to know what is the hold up know for them to refund me back my money????? Instead I'm getting calls from their unprofessional, untrained consultants asking me if I don't want another decoder..... I don't want anything to do with these ****mer anymore. All I want is my money back and I don't advice anyone to have any deal of some sort with them.... They are pathetical lies 🤥... I want my refund as they called to say I will be refunded..... I WANT MY MONEY BACK