***-****ED OFF CUSTOMER

I have never been this disappointed by a service provider like this , i had so many calls to take up the decoder and finally agreed because i was tiold the current decoder need to be upgraded, i then proceeded to explain to the consultant that the decoder is at Moms and she is elderly, i was told the person delivering should be able to assist, i was the told this works exactly like my current decoder "plug and play" no need for internet. Fast foward , they delivered the decoder and on the same day i called to cancell because the sales cossultant didnt give the correct information , i ticket was logged *** and i was to investigations will take 7-14 days , and we have gone past that.I have called countless occasions , I NEED THIS DECODER COLLECTED AND I DID NOT AUTHORISE MY ACCOUNT TO BE DEBITED, I CALLED AGAIN TODAY ,SPOKE TO ZANELE AND GUESS WHAT ???????????????? NO FEEDBACK AS YET. I wonder if multichoice /dstv know that this people they are subjecting us to are very unprofessional.