RE: UN-HAPPY CUSTOMER: SOLD LIES BY ONAIR TV (EXPLORA 2)

At the beginning of June 2018 I bought an Explora 2 through an Onair TV Consultant. An installer came to my house to install the Explora 2 on 25 June 2018.

After installation was done, I requested the gentleman to teach me how to record, pause, and boxoffice. To my surprise he told me that my package does not include the items I have counted, it only installation of the explora.

I was very surprised because when I bought this on On Air TV 2 weeks ago I was told it included on the package. I even counted the items: Recording, Pause, Rewind, Fast forward, Box Office, etc. The lady told me it all included. I told her I don't want to agree and later I am told I must pay addition from the R119.00. She confirmed that it all inclusive and I wont be paying no addition. She told me I will be paying the R395 I am currently paying and the R119 ONLY. Which I was very happy.

I am really confused. I was sold a lie by the ONair TV CONSULTANT. I hate it when people sells you lies.

I also requested her to send me the recordings. I have NOT received them till today.

I requested Onair TV to look into this matter urgently.

I have tried to make calls on 25 June 2018 but was dropped as soon as they heard I was lodging a complaint. I don't appreciate people who operate like that. This shows I was sold lies.

I was lucky to get through after more than 10 attempts were made. I was given a Reference number: 454251.

On 28 June 2018 I received a telephone call from one of your Consultants. He has told me that he listened to the Conversation and he's confirming that I was explained that I'll be paying R90 more. I requested a copy of the recordings because I remember very well that I repeated more than 3x that this package includes Pausing, Rewind, Fast Forward, Recording and BoxOffice and the lady said YES. I also asked her if this package includes EXTRA View if I am in my bedroom I will be able to view a different channel, she said I will have to pay extra R90 for this and in order to get it I will have to call Multi-Choice.

To my surprise the Consultant that called me on 28 June 2018 said I must call Multi-Choice if I want a Copy of the Conversation. Why should I call Multi-Choice if I bought it at On Air TV??? When did he get the copy if he can't provide me with one as well.

To me it looks like the gentleman only listened to what he wanted to hear. He did not listen to the whole conversation and analysed the situation BUT only wanted to cover On Air TVs failure and lack of advertising their products. I hate it when people try to defend themselves even if they are at fault. R90 is not that much but I believe if I have to pay I must be explained and given the correct information. I feel like I am being ****** on day light. If you want to attract customers, your strategy is very poor and ridiculous because you are selling lies to customers.

His attitude was so wrong in so many levels. You could hear that he was defending his colleague. On whose expense really?

I want those recordings of the conversation ASAP. There are lot of Multi-Choice around Pretoria,I will drive there if I have to so I can be able to listen to the whole conversation not just parts of it.

I will seriously appreciate this if I get a Senior Manager to call me on this matter and resolve it.

On 02 July 2018, I still have not received any assistance from Onair TV.

It been more then a week since I sent my complaint and I have not been contacted.

Is there someone attending to my query?

On 13 July 2018, I sent another email.

Today marks the 3rd week since I lodged a complaint with On Air TV. Till today I have Not been assisted.

How should one lodge a complaint if they are experiencing problems.

I have now 2 complaints.

I only get References when ever I sent an email BUT no one calls back. It really frustrating.

I NEED SERIOUS HELP WITH THIS MATTER.

Management at Onair TV is very POOR and UNPROFESSIONAL.

Regards,

Nombuso Cell: **********