R150 Explora Special turning into a nightmare

I was vetted and approved for this on the 19th of December 2015 i followed up on the 29 December 2015 on the progress to discover Onair dont even have me on their systems , followed by some disgusting customer service , I followed up again today 06th January 2016 again followed up by disgusting service and still they dont have me on the system. NO one willing to assist, service consultants dont want to issue reference numbers for their calls they dont want to put you through to supervisor or manager.<br> <br> I have names but i dont even know if that is the correct names they are giving