Pressured Sale & Non-urgent Feedback

Item: OnAir TV
Rating: 1
Author: Shirley K

Sales consultants were so eager to make the sale that they did not advise me correctly on the product. I cancelled the product after proving their misinformation and the debit order and somehow after nearly 3 months and 7 phone calls to them, they still managed to process the debit order. From their side, they pressurize you to take the deal, but clients have to wait for 3 months or more to resolve and issue. I should have trusted the reviews I saw on hellopeter!!

Helpful (0)

Replies (3)

OnAir TV's replyOfficial

03 Jun 2025, 09:37

Good Day Shirley

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

OnAir TV's reply03 Jun 2025, 09:37

Official

Good Day Shirley

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

Shirley K's updateReviewer Update

09 Jun 2025, 10:34

I received a phone call from OnAir, I was super excited to have this resolved, but it was just to tell me that my account (that I cancelled in April) was in arrears and that I need to pay it.

Shirley K's update09 Jun 2025, 10:34

Reviewer Update

I received a phone call from OnAir, I was super excited to have this resolved, but it was just to tell me that my account (that I cancelled in April) was in arrears and that I need to pay it.

OnAir TV's replyOfficial

10 Jun 2025, 16:54

Thank you so much for taking the time to leave us feedback. We will ensure a speedy resolution.

OnAir TV's reply10 Jun 2025, 16:54

Official

Thank you so much for taking the time to leave us feedback. We will ensure a speedy resolution.